All systems operational

Refreshed

Availability of the campaignion webtool.

Components

Content Management ?

Operational

Email ?

Operational

Auto-complete ?

Operational

Email to Target Datasets ?

Operational

File Cloud ?

Operational

Forms ?

Operational

New CRM ?

Operational

(Landing Pages, Online Action Pages, Donation Pages, Share Pages, Thank You pages) Transactional emails such as "Thank you emails" and emails sent to targets Autocomplete service with datasets (for forms) political datasets, custom datasets nextcloud to access your CSV file exports The functionality of forms on online action forms, donation forms, flexible forms The logCRM webservice including the API

Incident history

Unexpected downtime for one of our proxy servers

Resolved | Jun 01, 2020 | 15:14 GMT+02:00

Monday afternoon, between 15:14 and 15:33pm (CET), one of our proxy servers experienced a downtime.
After about the 20 minutes, the proxy restarted and is running as expected since then.

We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened.

Unexpected downtime for one of our webservers

Resolved | Dec 30, 2019 | 08:00 GMT+01:00

Monday night, between 3am and 8am (CET), one of our webservers experienced a downtime, due to our hosting provider restarting the server machine.
After this, the server restarted normally and all services are running as they should.

We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

Affected components

  • Auto-complete
  • Content Management
  • Email
  • Email to Target Datasets
  • Forms

Unexpected downtime for one of our webservers

Closed | Nov 27, 2019 | 11:12 GMT+01:00

Server is up again

+Show history

  • Resolved | Nov 25, 2019 | 14:52 GMT+01:00

    The affected webserver has been restarted and is now up and running again.

  • Open | Nov 25, 2019 | 14:46 GMT+01:00

    Today 2:45pm (CET), one of our webservers is experiencing a downtime, as the server froze. This is happening more frequently for the last months and we are in contact with our webhoster, as well as looking for more reliable options.
    We are currently restarting the server and check that everything is back to normal soon.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

Unexpected downtime for one of our webservers

Closed | Nov 25, 2019 | 14:55 GMT+01:00

This particular incident has been resolved, but we are still looking for a more reliable hosting option

+Show history

  • Monitoring | Nov 18, 2019 | 23:00 GMT+01:00

    Monday night, between 11pm and 11:23pm (CET), one of our webservers experienced a downtime, due to our hosting provider restarting the server machine.
    After this, the server restarted normally and all services are running as they should.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

Unexpected downtime for one of our webservers

Closed | Nov 25, 2019 | 14:55 GMT+01:00

This particular incident has been resolved, but we are still looking for a more reliable hosting option.

+Show history

  • Monitoring | Nov 24, 2019 | 12:33 GMT+01:00

    Sundy morning, between 00:46 am and 01:03 am (CET), one of our webservers experienced a downtime, due to our hosting provider restarting the server machine.
    After this, the server restarted normally and all services are running as they should.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

One of our servers is currently down

Closed | Nov 19, 2019 | 23:04 GMT+01:00

The issue got resolved.
Our first webserver is up again after being down for 9 minutes, and all the websites are accessible.

We will continue to investigate the cause and look for possible next steps to make the setup even more stable. Most likely we will ask our datacenter to move our server to newer more reliable hardware.

+Show history

  • Identified | Jul 12, 2019 | 09:29 GMT+02:00

    One of our webservers froze, resulting in several websites to be offline and showing a
    "Error 502 Bad Gateway"
    error message.
    It's the same server that already caused an incident on Tuesday.

    We are on it and the server should be back up shortly. If your website is currently down, we apologise for the inconvenience.

  • Resolved | Jul 09, 2019 | 10:57 GMT+02:00

    The issue got resolved.
    Our second webserver is up again, and all the websites are accessible.

    We will continue to investigate the cause and look for possible next steps to make the setup even more stable.

  • Open | Jul 09, 2019 | 10:54 GMT+02:00

    One of our webservers froze, resulting in several websites to be offline and showing a
    "Error 503 Backend fetch failed"
    error message.

    We are on it and the server should be back up shortly. If your website is currently down, we apologise for the inconvenience.

Some datasets are currently unavailable

Closed | Jun 25, 2019 | 13:54 GMT+02:00

Patch is live on all installations.

Email to target actions using these datasets are running normally again:

- Scottish Parliament - constituency and regional representatives [spc+spe]
- Welsh Assembly - constituency and regional representatives [wac+wae]
- Scotland, Wales, Northern Ireland and Westminster - constituencies [spc+wac+nie+wmc]
- Scotland, Wales and Northern Ireland - constituencies [spc+wac+nie]

+Show history

  • Resolved | May 29, 2019 | 14:19 GMT+02:00

    Patch is live on all installations.

    Email to target actions using these datasets are running normally again:

    - Scottish Parliament - constituency and regional representatives [spc+spe]
    - Welsh Assembly - constituency and regional representatives [wac+wae]
    - Scotland, Wales, Northern Ireland and Westminster - constituencies [spc+wac+nie+wmc]
    - Scotland, Wales and Northern Ireland - constituencies [spc+wac+nie]

  • Resolved | May 29, 2019 | 14:17 GMT+02:00

    Update: We found a solution and patched it on the live environment.

    Issue:

    These datasets are currently unavailable:

    - Scottish Parliament - constituency and regional representatives [spc+spe]
    - Welsh Assembly - constituency and regional representatives [wac+wae]
    - Scotland, Wales, Northern Ireland and Westminster - constituencies [spc+wac+nie+wmc]
    - Scotland, Wales and Northern Ireland - constituencies [spc+wac+nie]

    If they are selected in an email to target action, the action page will show following error message:
    "We are sorry! The service is temporary unavailable. The administrators have been informed. Please try again in a few minutes …"

    This doesn't affect MP, MEP or council actions.

  • Open | May 29, 2019 | 10:42 GMT+02:00

    These datasets are currently unavailable:

    - Scottish Parliament - constituency and regional representatives [spc+spe]
    - Welsh Assembly - constituency and regional representatives [wac+wae]
    - Scotland, Wales, Northern Ireland and Westminster - constituencies [spc+wac+nie+wmc]
    - Scotland, Wales and Northern Ireland - constituencies [spc+wac+nie]

    If they are selected in an email to target action, the action page will show following error message:
    "We are sorry! The service is temporary unavailable. The administrators have been informed. Please try again in a few minutes …"

    This doesn't affect MP, MEP or council actions.

    We are working on resolving the issue as fast as possible.

Delay in email delivery

Closed | Jun 25, 2019 | 13:54 GMT+02:00

Between roughtly 7:10 and 11:47 CEST no mails were sent from Campaignion.
After a mail server reboot, a service didn't restart correctly, which resulted in a halt of email delivery.

No data was lost: The mails from Campaignion have been queued and are now being delivered.
The mail server is fully functional again.

Affected components

  • Email

+Show history

  • Resolution in progress | Jun 25, 2019 | 08:00 GMT+02:00

    Between roughtly 7:10 and 11:47 CEST no mails were sent from Campaignion.
    After a mail server reboot, a service didn't restart correctly, which resulted in a halt of email delivery.

    No data was lost: The mails from Campaignion have been queued and are now being delivered.
    The mail server is fully functional again.

    Apologies for this incident!

Server move Monday morning was successful

Closed | May 28, 2019 | 09:37 GMT+02:00

Server move finished

Affected components

  • Content Management
  • Forms

+Show history

  • Resolution in progress | May 28, 2019 | 09:35 GMT+02:00

    regarding the move of 1 of our webservers, to new hardware Monday morning: The server was offline between 5:43 and 5:58 h in the morning today. It had 3 reboots afterwards at approy. 6:08, 6:10 and 6:12 h in the morning.

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